HelloDone inclusivity capabilities featured in Forbes
HelloDone has been featured in The Forbes article "Three Apps That Are Making Customer Experience More Inclusive", written by Adrian Swinscoe. In this article Adrian details the work we are doing with DHL Parcel UK to support customers with disabilities.
"Post-purchase AI platform HelloDone has recently partnered with DHL Parcel UK to support two-way conversations between customers with disabilities and drivers so that they can arrange accessible home deliveries. This includes a 'Just a Minute' (JAM) option that alerts drivers that they may need to wait longer than usual at a drop-off point, so customers with disabilities have time to get to their door. This problem was highlighted by a recent study by Citizens Advice, which found that more than a third (39%) of people with disabilities experienced problems with deliveries in a single week last year."