Welcoming Andrew and Sean to Team HD

We recently welcomed Andrew Gough and Sean-Sherwin Smith to our growing team. As VP of Sales and General Manager for Post Purchase respectively, they will be spearheading the growth of our retail and logistics business.

Andrew and Sean both joined from leading customer experience platform Narvar, where they established and grew the company’s European presence.

“The arrival of Andrew and Sean is a real coup for us,” says CEO Ed Hodges. “It’s testament to both the quality of the engineering team we’ve already built and the size of the opportunity in front of us. As well as bringing a wealth of industry experience, they share our belief that conversational AI will not just deliver a better customer experience from order confirmation to arrival at their front door, it will completely transform the way brands transact with consumers.”

Meet Andrew

Andrew brings over 25 years of international enterprise sales experience and an extensive track record in digital customer experience. Prior to Narvar, he was part of the commercial teams for customer experience analytics platform Clicktale (subsequently acquired by Contentsquare) and IBM.

“What excites me about HelloDone is the opportunity to work with an exceptional team and technology that is delivering a next generation customer experience today. Retailers are responding to our AI-driven Conversational Engagement with excitement, and an understanding that early adoption will provide them with demonstrable competitive advantage. I am anticipating a growth trajectory that will be quite extraordinary.”

Meet Sean

Sean has a 30-year track record in e-commerce and logistics spanning roles in IT, operations, commercial, and product development. As well as Narvar, he has held senior positions at InPost, Pall-Ex Group and CEVA Logistics.

“Joining HelloDone is a really exciting opportunity for me to develop and influence a technology that will heavily define what Customer Experience V2.0 will look like. I have always been fascinated by AI technology and this role opens up endless possibilities to where we can empower retailers and logistics companies to simplify the lives of their customers.”

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